Online Counselling Service – How does it work?


Please note: Our Online Counselling Service is not suitable for those in a crisis situation. If you or someone you know is in need of urgent medical assistance for a mental health condition please seek assistance from Emergency Services by calling Triple Zero – 000.


Online Counselling is one of the therapeutic interventions we offer at Innate Therapies. Whilst we normally offer face to face counselling, due to the changes brought about by Covid-19, we are now able to offer an online counselling service for adults, couples and children.

We have now expanded our counselling service to be delivered online to enable us to continue to support you not only during the Covid-19 restrictions but also beyond that. We will continue to offer an online counselling service for those local clients who would prefer online sessions or for those who live a considerable distance from our clinic in regional or remote areas.

How does online counselling work?

An online counselling session follows the same guidelines as an in-person appointment would. You will meet with your counsellor at the arranged time via Zoom video call. You are assured of complete privacy during your call from our side of the call and it is preferred that are in a quiet room without interruptions during the appointment. Due to the nature of counselling, we prefer that you be alone at the time of the booking to ensure you can receive the best possible outcome without interruptions from other parties.

Appointments for online counselling are available during a range of times and can be booked via our online system. Once your booking is confirmed, you will receive a link to Zoom, our online video counselling system. It is best that you attend the appointment using a desktop or laptop to ensure the best connection possible. At the time of the appointment you will simply need to click the link in the email you have received from us and it will prompt you to open the Zoom software. At the allocated time you will be given access to the online meeting room.

Our one on one, in person, therapeutic interventions including Counselling for adults, couples and children, Play Therapy, Art Therapy, Symbol Work, Sandplay Therapy and Clayfield Therapy will be resuming in our Manunda rooms from the 25th of May 2020.

We look forward to being able to support you through online counselling or via our one on one sessions. Should you have any queries about this service please contact us here.